What Information We Hold and Why
We collect your name, contact details and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount — enough to reconcile your account balance and resolve any payment query you
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raise. We do not store your full mobile banking PIN or password at any point. Device data such as your browser type and IP address is logged automatically when you access the lobby, primarily to detect unauthorised login attempts and maintain session security. We also use
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cookies to keep your session active across pages so you are not logged out mid-session. Any data linked to your payment wallet — whether bKash, Nagad or Rocket — is handled under the same security controls as your login credentials. We do not share, sell or
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rent your personal data to third parties for marketing purposes. Data shared with payment processors is limited strictly to what those processors need to complete your transaction. Retention periods depend on regulatory requirements applicable in eligible regions, and we remove data that no longer serves a
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legal or operational purpose. If you are accessing this platform from Bangladesh, your eligibility and the scope of data we are permitted to process depends on local law and the regions where our service operates.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.